Neuro Bloom – Privacy and Cookie Policy
Last Updated: 07 October 2025
Effective Date: 07 October 2025
Neuro Bloom Coaching and Consulting (Pty) LTD (“Neuro Bloom”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.neurobloomcc.com (the “Service”).
By registering for an account or accessing our online courses, you consent to the practices described below. If you do not agree, please discontinue use of our Service.
1. Information We Collect
When you register or interact with our Service, we may collect the following personal data:
-
Name, email address, and contact details
-
Date of birth (where necessary for age-related compliance)
-
Payment and billing information (processed securely via Payfast)
-
Login credentials for account access
-
Information provided through forms, surveys, or feedback
-
Technical data such as IP address, browser type, device identifiers, and browsing behavior
2. How We Collect Your Information
-
Directly from you when you register, purchase, or interact with our content
-
Automatically via cookies, tracking technologies, and analytics tools
-
From advertising platforms (Google Ads, Facebook Ads) when you interact with our campaigns
-
From public or lawful sources, where permitted
3. How We Use Your Information
We process your information for purposes including:
-
Creating and managing your user account
-
Providing and improving our online courses
-
Processing payments securely via Payfast
-
Sending marketing, promotions, or service updates (with consent where required)
-
Personalizing your learning experience
-
Conducting analytics to understand site performance and user engagement
-
Delivering targeted advertising through Google Analytics, Google Ads, and Facebook Ads
-
Legal compliance and fraud prevention
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your browsing experience and to support advertising and analytics. These include:
-
Essential Cookies: Required for site functionality and security.
-
Performance & Analytics Cookies: Provided by Google Analytics to understand traffic and user behavior.
-
Advertising Cookies: Placed by Google Ads and Facebook Ads to deliver personalized ads based on your interests and browsing history.
Managing Cookies
You can manage or disable cookies through your browser settings. You may also opt out of targeted advertising by visiting:
Please note that disabling cookies may limit certain site functionalities.
5. Sharing of Information
We may share your data only with:
-
Service providers and partners assisting with hosting, analytics, advertising, and secure payment processing
-
Payfast, our authorized payment gateway, for handling payment transactions securely
-
Google (Analytics, Ads) and Meta (Facebook Ads) for analytics and targeted advertising
-
Regulatory authorities, courts, or legal entities where required by law
-
Successors in case of merger, acquisition, or restructuring
We ensure that third parties respect your data and use it only for agreed purposes.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy:
-
Active accounts: for the duration of service use
-
After account closure: between 90 days to 2 years, unless longer retention is required by law (e.g., tax, fraud prevention)
-
Aggregated, anonymized data may be retained indefinitely
7. Your Rights
Depending on your location, you may have the following rights:
-
Access, correct, or delete your data
-
Restrict or object to processing
-
Withdraw consent at any time
-
Request data portability
-
Opt-out of marketing communications
-
Lodge complaints with your data protection authority (e.g., ICO in the UK, GDPR regulators in the EU, CCPA in California, POPIA in South Africa)
To exercise your rights, email us at: naomi@neurobloomcc.com or jeanine@neurobloomcc.com
8. International Data Transfers
Because we operate globally and use platforms such as Google, Meta, and Payfast, your information may be transferred outside your country. We will take steps to ensure adequate safeguards are in place (e.g., Standard Contractual Clauses under GDPR).
9. Security
We implement technical and organizational measures to protect your information against loss, misuse, unauthorized access, or disclosure. However, no transmission over the internet can be guaranteed to be 100% secure.
10. Third-Party Links
Our Service may contain links to third-party websites. This Policy does not apply to those sites, and we recommend reviewing their policies directly.
11. Updates to this Policy
We may update this Privacy & Cookie Policy periodically. Changes will be posted on this page, and continued use of our Service after changes indicates acceptance.
12. Contact Us
If you have questions, concerns, or requests regarding your privacy rights, please contact:
Data Protection Officer
Neuro Bloom Coaching and Consulting (Pty) LTD
Olive Place at Klipfontein Farm
6 Askal Crescent, Malmesbury, Cape Town, 7300
Email: jeanine@neurobloomcc.com
Phone: +27 79 217 1752